Every Ocean Guardian product undergoes rigorous pre-market testing before shipment to customers, as we only want our customers to have the best quality equipment when entering the ocean.
Between 2014 and 2016 Ocean Guardian were made aware that a small production run of Ocean Guardian (Shark Shield) magnets used in the on/off switch for FREEDOM7, SCUBA7 & SURF7 were improperly manufactured.
The fault results in a failure to turn on. To confirm if your product is affected, please remove the switch using a Philips head screwdriver. You can see the corroded switch in the attached image.
To confirm the fault is with the magnet hover any magnet over the location of the "ON" position of the switch and your unit should turn on. If this is the case there is no need to return you unit, please Contact Us providing a shipping address and we’ll ship you a new switch.