FREEDOM7, SCUBA7 & FREEDOM+ Surf
The current range of Ocean Guardian main products includes the FREEDOM7 (version C), SCUBA7 (version C) and FREEDOM+ Surf. These products all have the electronics housed in a blue case like the below picture.
If your product has failed and is still in warranty (electronics one year from date of purchase), you can return it to Ocean Guardian to be exchanged for a warranty replacement unit (this does not include any accessories). Simply complete and print the attached Warranty & Repair Form, return the form, proof of purchase, and your Ocean Guardian unit to the address on the bottom of the form. We’ll of course arrange the exchange and pay the return freight for you.
Please note that not all retailers are able to offer a warranty replacement service as this is nearly always handled directly by Ocean Guardian.
Proof of purchase is required for all warranty claims.
Outside of Warranty:
We want you back in the water as quickly as possible, so if your FREEDOM7 (version C), SCUBA7 (version C) or FREEDOM+ Surf (Power Module only) is out of its warranty period, we offer a Factory Refurbishment Program where you can return your old faulty or damaged unit in exchange for a new or as new factory refurbished unit for a reduced price. The price is dependent on your location and excludes shipping costs. Replacement units all come with a six-month warranty.
Replacement unit pricing:
FREEDOM7 (version C): US$275 (for those in USA & Rest of World) or AU$329 (for those in AUS & NZ)
SCUBA7 (version C): US$275 (for those in USA & Rest of World) or AU$329 (for those in AUS & NZ)
FREEDOM+ Surf (Power Module only): US$199 (for those in USA & Rest of World) or AU$199 (for those in AUS & NZ)
If you have any questions, or if you’re having any trouble getting your Ocean Guardian (Shark Shield) product replaced please Contact Us